Terms & Conditions
Branding Terms and Conditions
ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
Nimble Print Solutions cannot accept returns on incorrect items which have already been branded regardless of whether it’s Nimble Print Solutions fault or not.
DELIVERIES:
ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH
- Vector artwork is preferred.
- We accept PC format artwork only.
- All fonts must be converted to curves to avoid font substitutions.
- Please include font and size if typesetting is requested.
- Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
- Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
- Please forward the electronic artwork directly to Nimble Print Solutions.
- Upon written approval of layouts please confirm with Nimble Print Solutions that they have received your signoff.
- Nimble Print Solutions cannot take responsibility for non-delivery of orders if layout approval is not received.
- Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
- If cheques are deposited into our bank account, branding will only commence once payment has cleared (for clients not on payment terms).
- Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by Nimble Print Solutions. Nimble Print Solutions cannot take responsibility for missed deadlines if payment has not been confirmed.
- Reminders will be sent out daily if we require either approval or payment from you before commencing with a job. If you have paid for and approved the order and are still receiving these reminders, please contact Nimble Print Solutions directly to ensure that we have received all the relevant information.
- Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
- Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
- Artwork received in the correct format will not be charged for.
- Artwork not received in the correct format will attract a redrawing fee of R200 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
- Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.
- Once stock has been collected/delivered from/by Nimble Print Solutions, Nimble Print Solutions has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
- Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.
Nimble Print Solutions cannot accept returns on incorrect items which have already been branded regardless of whether it’s Nimble Print Solutions fault or not.
- It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.
- In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
- Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.
- We do not accept returns on discontinued and clearance items.
- We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730
- The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed.
- Day 1 of branding is the day after receipt of both artwork approval and payment (COD clients).
- Lead times exclude weekends, South-African public holidays and Nimble Print Solutions annual shutdown period.
- In terms of public health regulations, identified essential products are prohibited for return or exchange due to strict health controls.
- In the case of cheques deposited into our bank account, stock will not be released until the funds have been cleared in our account.
- We do not accept cash for any orders since having cash on the premises is a security risk.
- We do not accept MasterCard, Visa, Debit cards, Amex and Diners
- We encourage EFT’s and have facilities at our offices to make Internet payments.
- Stock will only be released once proof of payment has been received.
- Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
- For orders that require branding, branding will only commence once stock and branding has been paid for in full.
- Please contact Nimble Print Solutions to confirm that we have received your proof of payment, once payment has been made.
- Nimble Print Solutions cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
- Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
- Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
- All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
- Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
- In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to Nimble Print Solutions upon placement of order.
- For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
- Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
- Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Nimble Print Solutions Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
- Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
- Cancellation fees need to be paid before further orders will be processed.
DELIVERIES:
- Deliveries can be booked to destinations within South Africa only.
- Orders will only be dispatched for delivery once all invoices booked on the same delivery are ready for collection. If there are branded orders on the invoices booked for the same all job cards on the invoices must be ready for collection before the order is dispatched for delivery. The lead time for unbranded orders is approximately 4 hours. Lead times for branded orders must be checked with Nimble Print Solutions.
- COD clients: branded orders that include delivery on the invoice will only proceed once the invoice is paid in full (including the delivery cost) and all job cards are approved.
- In cases where the delivery invoice is separate to the invoice/s being delivered, delivery will only take place once the delivery invoice is paid in full and the order/s being delivered are ready for collection. Payment for a delivery only invoice post orders being ready for collection may affect the delivery lead-time.
- Deliveries must be booked by 1pm in order to leave Nimble Print Solutions on that day. Orders booked after 1pm will leave with the next day’s consignments.
- Day 1 of the delivery lead-time is the day after the goods have left Nimble Print Solutions.
- Delivery lead-times are dependent on consignment weight, service selected and destination.
- As power banks contain lithium batteries they cannot be overnighted to areas where the overnight service requires that goods be airfreighted.
- Branding lead-times exclude delivery lead-times.
- Delivery cannot be cancelled once the order/s are on a collection shelf.
- Should there be any delays from SAA Cargo, DSV or Triton, you will be notified via email.
- Nimble Print Solutions will not be held responsible for such delays.